The Parliamentary and Health Service Ombudsman (PHSO) has released a new report, Continuing Healthcare: getting it right first time based on cases it has dealt with in the past three years.
Among the issues addressed are the unlawful requirement for people to provide top-up funding for care, insufficient care planning and care provision, a lack of person-centred planning, a reliance on families picking up the slack for inadequate care packages, and retrospective unassessed periods of care.
DR UK’s Fazilet Hadi said: “This report highlights what families and the care sector already know. It’s important that CCGs admit where they are getting it wrong, and then use the frameworks already in place to deliver where they are currently failing. The DHSC needs to introduce stronger checks and balances to ensure that CCGs are not trying to wheedle out of offering the fullest care packages necessary, and where measures are found to be lacking, introducing strong consequences to ensure that people who need care are not let down.”
Read the report here: https://www.gov.uk/government/publications/continuing-healthcare-getting-it-right-first-time