Gov.uk has published information on getting how the DWP can help if you have difficulties claiming benefits because of a disability or health condition.
The new web page is to be regularly updated as the DWP improves its accessible communication services.
The DWP says it can make adjustments if your disability or health condition means that you have:
- Difficulty using the phone
- Difficulty using a computer
- Difficulty reading letters or filling in forms
- Difficulty attending face-to-face meetings
- Difficulty managing your own affairs
The DWP says that it now working to have a link placed on all relevant pages for customers to easily find the above information.
However, if you feel that a DWP service or information is not accessible, you can make a complaint.
See also:
- New DWP video service for BSL users claiming Universal Credit
- New HMCTS guidance on when video or telephone hearings may be appropriate