A man with mental health problems was forced to sleep on his parents’ sofa for 18 months because London Borough of Hounslow failed to support him properly.
The Local Government and Social Care Ombudsman (LGSCO), which found the council did not do enough to protect the man from potential harm, or support his parents adequately.
In this case, the man had lived in supported accommodation but because he was not receiving the right support, struggled with debt, lost weight and failed to keep to his medical appointments.
He also had difficulty keeping both himself and his room clean, and there were concerns he was being exploited at his voluntary work placement.
Professionals working with the man had noted their concerns for at least four years, but the council didn’t address them.
When the council investigated in 2016, the son’s accommodation was described as ‘almost derelict’. The council decided the best option was to surrender the man’s tenancy, and for him to live with his parents until an alternative could be found. The parents disagreed as they did not have enough room for their son.
The family complained to the Ombudsman, who found that when the man moved to live with his parents, the council failed to develop a care and support plan for more than four months, leading to a break in the support he received.
LGSCO Michael King, said:
“It is vitally important when a person with mental health needs moves from one authority to another that there is no break in support provision.
In this case the lack of support, both when the man was living independently, and once he had moved in with his parents, had a devastating impact on the man and his wider family.
I welcome the council’s readiness to agree to the changes recommended and hope once implemented they will help ensure nobody else is affected in the same way.”
The London Borough of Hounslow has agreed to apologise to the family and pay the parents £1,000 for the significant and avoidable distress, time and trouble. It will pay the son £2,500 for the significant and avoidable distress, risk of harm and loss of opportunities.
For more information see https://www.lgo.org.uk/information-centre/news/2018/aug/man-forced-to-sleep-on-sofa-after-london-council-offers-inadequate-support
Also our DR UK factsheet Complaining about local authority decisions available @ https://www.disabilityrightsuk.org/complaining-about-local-authority-dec...