Responses to Local Support Services Framework

The Local Support Services Framework sets out the principles for the kind of support that will be funded and made available for claimants who may have difficulty claiming Universal Credit or managing their circumstances when they are paid universal credit

In particular, the framework considers that some claimants will require support with:

Triage and explaining the new services, particularly while they are being introduced in incremental stages;
Assistance with making claims online and managing their UC account online;
Advice to help them manage their money under UC’s monthly payment arrangements and ensure that rent and cash flow is well managed.

The Government has now published the responsesto this framework online.